Terms and conditions

Terms and Conditions

 

Introduction

1.1 These Terms and Conditions set out in this document (hereinafter referred to as “Agreement”) shall apply to any sort of service (hereinafter referred to as “Service”) that we provide, including repairs of smartphones, tablets, laptops, and gaming consoles, as well as controllers. (hereinafter referred to as “Device”)

 

1.2 Any references to “us,” “we,” or “our” refer to MyComputerWorks & Macrehab , while references to “you” and “your” relate to you (“Customer”).

 

Summary:

 

Your manufacturer’s warranty may be voided if you use our service centre. If you have any doubts about the validity of your warranty, please contact the manufacturer of your equipment before using our service.

Any data or information kept on your device remains your responsibility, and we assume no responsibility for the loss of such data, regardless of the reason. We strongly advise you to back up your device into an external hard drive before using our service.

We assume no responsibility for the development of damage to any device(s) affected by fluids. Although improbable, opening the device might cause more damage and, in some circumstances, render the item irreparable.

For liquid damage repairs, we will provide a three month guarantee. If an electronic device is going to go wrong after a repair it will usually be withing the first couple of hours of use after.  If your equipment develops further problems due to liquid damage during the warranty term, we will reassess and re-quote the repair.

We accept no responsibility for any damage that has progressed after your equipment has been fixed by a third party prior to using our repair service. If any problems develop once the gadget has been opened, we will contact you through phone/email. (Examples include missing internal components and broken flex cables, among other things.)

We cannot guarantee that your equipment will be repaired/returned within the timeframe specified because a variety of external variables might impact this. Any specified turnaround time will begin once your gadget arrives at our repair facility.

Section 2 explains the warranty period that comes with your repair. If your device comes up with a new problem unrelated to the original repair, the repair guarantee described in this paragraph shall be null and void. The warranty only covers the repaired/replaced part(s) and does not cover any additional accidental or liquid damage to these parts. If you have your device fixed by a third party after using our service, your warranty with MyComputerWorks & Macrehab  &  will be voided.

 

Repairs

2.1 This agreement will begin when you sign the booking register form (in-store or online) and shall remain in effect until we have fixed or otherwise returned your item and received any payments owed to you.

 

2.2 We shall make every attempt to repair your equipment, subject to part availability and the conditions of any applicable warranty/guarantee. We will carry out our duties with the utmost care and precision.

 

2.3 We shall utilize high-quality components for the repair of every single product.

 

2.4 We will need your device’s passcode to test it before and after repair. If you wish to keep this information, we can still proceed with the repair but will be unable to run a full functioning test on your device following the repair check. If you are unable or unwilling to provide your passcode/password, we shall replace all necessary components in accordance with the discovered fault(s). Nevertheless, because we are unable to conduct a full functioning test on your device, we will not provide a guarantee because we cannot certify the repair was completed.

 

2.5 Any estimated completion date or turnaround time for your repair is merely an estimate and does not create any obligation under the provisions of this Agreement. We will make every effort to return your device as quickly as possible; however, any Level 3 repairs (e.g mainboard repairs) may take 7 working days or longer to perform. Any specified turnaround time is also dependent on the availability of the necessary parts for the repair to be performed.

 

2.6 When your equipment has been repaired/unrepaired and is ready for pick-up in-store, we will contact you (by email/text). We reserve the right to shred, sell, or recycle the item if it is not collected within 30 days of notice.

 

2.7 We reserve the right to keep your device until all outstanding payments have been paid.

 

2.8 In the case that we are unable to execute a repair for any cause, or if the repair will entail additional expenses payable by you in addition to the initial repair fee, we shall tell you by phone and/or email. If no defect is detected on your device or you refuse a revised price, we will return it to you unrepaired.

 

2.9 Your manufacturer’s warranty may be voided if you use our repair service. If you have any doubts about the validity of your warranty, please contact the manufacturer before using our service.

 

2.10 Following repair, we will apply warranty seals. Any tampering with or removal of the warranty seal renders your warranty with MyComputerWorks & Macrehab invalid.

 

* Please check below for further information on specific warranty periods:

All devices: 6 months

 

Water damaged devices: 3 months

 

2.11 The warranty that we provide is tied to a specific device as identified by its serial number, as well as a specific client as recognized by the data on our database. The warranty will only cover the item replaced/repaired and any reappearance of the original defect. However, if further flaws develop, they will not be covered by the provisions of this guarantee. Moreover, the warranty excludes accidental damage and is non-transferable if the equipment changes hands.

 

2.12 Should any faults arise that have not been noticed during the booking process, we assume no liability or responsibility for any damage not originally noticed, unless caused by negligence on our behalf.

 

2.13 We assume no liability or responsibility for any damage caused if your equipment has been fixed by a third party prior to its arrival at our repair facility.

 

2.14 We do not assume liability for any further damage that occurs after a device(s) has been harmed by fluids. Opening the device may cause more damage, rendering the gadget irreparable in some circumstances.

 

2.15 For liquid damage repairs, we will provide a one-month guarantee. If your equipment develops further problems due to liquid damage during the warranty term, we will reassess and re-quote the repair.

 

2.15 We cannot guarantee that your gadget will be water-proof or resistant after repair.

 

Liability

3.1 Our complete responsibility for any single cause of action arising out of or related to this Agreement (whether for breach of contract, tort, including negligence, statute, or otherwise at all) shall be limited, to the extent that the cause of action relates to our provision of the Services, to: (a) supplying the Services again; (b) payment of the cost of having the Services provided afterward; or (c) returning you any money paid in respect of the Services.

 

3.2 If we damage your device beyond Economical Repair (BER) due to our carelessness or misconduct, our obligation will be limited to the cost of replacing it with a product that is the same as or comparable to the original device. If this problem arises, we will supply a replacement within a mutually agreed-upon timeframe and after your equipment becomes irreparable.

 

3.3 Any data or information kept on your device remains your responsibility, and we assume no responsibility for loss of such data, regardless of the reason. As a result, we strongly advise you to back up your device to an external hard drive before using our service.

 

3.4 Nothing in this section shall restrict or exclude our liability for: (a) death or personal injury caused by our carelessness; (b) violation of any statutory conditions; (c) any claim arising under the Consumer Protection Act 1987; or (d) attempted fraud.

 

3.5 We assume no direct or indirect liability for exceptional or consequential losses resulting out of or in accordance with this Agreement, along with any loss of business, revenue, data, profits, expected savings, goodwill, or any other indirect or consequential loss or damage of any kind, however occurring.

 

3.6 We will not be subject to liability for any dispute arising under this Agreement unless you give us formal notification of the allegation within three months of becoming aware of the circumstances giving rise to the claim, or three months from the time you ought reasonably to have become aware of such circumstances.

 

Data Protection

4.1 The Parties recognize that in providing Services, each Party may handle data pertaining to particular individuals (“Personal Data”), including, but not limited to, Customer’s name, phone number, and email address so that we can contact you when your device has been fixed (or not) and provide you with an expedient customer care experience. By accepting or agreeing to our terms and conditions and using our service, you give us permission to use your information as indicated above.

 

4.2 We will not share your information with any other parties.

 

General Information

5.1 We will not be responsible to you if we fail to execute our duties under this Agreement due to any cause beyond our immediate control.

 

5.2 Our inability to assert or execute our rights, or to provide any forbearance, delay, or indulgence, shall not be interpreted as a waiver of such rights under this Agreement or otherwise.

 

5.3 This Agreement contains the entire agreement between us and you – the two parties, regarding its subject matter.

 

5.4 This Agreement may not be changed, modified, varied, or augmented unless executed in writing by or on behalf of you and us.

 

5.5 If any section of this Agreement is determined to be defective or unenforceable, it will be separated from the remainder of the Agreement and will only be effective to the extent that it does not impact the legality of the rest of the Agreement, which will continue to be valid and enforceable in accordance with its provisions.

 

5.6 Nothing in this Agreement grants any third party any rights or benefits under the Contracts (Rights of Third Parties) Act 1999.

 

5.7 This Agreement shall be governed by the Laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

 

5.8 Unless due to negligence on our behalf, you agree MyComputerWorks & Macrehab holds no responsibility for further faults that may occur on your device, not described by you, or noticed by us, when initially booked in. due to our repair attempts

 

Indemnification

6.1 The Customer agrees to indemnify and hold us harmless, as well as our directors, officers, affiliates, agents, successors, assigns, and any third party information providers from and against any and all losses, liabilities, deficiencies, costs, damages, and expenses (including, without limitation, reasonable attorney’s fees, charges, and disbursements) incurred by the Company as a result of any inaccuracy or breach of the representations, warranties, and guarantees. Regardless of anything else in this Section 6, the Purchaser is only responsible under this Section 6 for the amount that does not exceed the net proceeds of such Purchase.

 

Copyright, Licenses and Submissions

7.1 Our website’s whole content is protected by international copyright and trademark legislation. MyComputerWorks & Macrehab, its affiliates, or any third-party licensees hold copyrights and trademarks.

 

7.2 The material on the site may not be modified, copied, reproduced, uploaded, posted, transmitted, or distributed in any way.

 

7.3 You may link to our website www.MyComputerWorks.co.uk as long as you do so in a fair and legal manner that does not harm our reputation, but you must not build a connection that implies a relationship or endorsement when none exists.

 

7.4 You may print and download sections of material from the various parts of the Site for your personal, non-commercial use only, provided that you do not modify or remove any copyright or proprietary information from the contents.

 

7.5 You agree to provide MyComputerWorks & Macrehab a non-exclusive, royalty-free, everlasting worldwide license, with the rights to sublicense, to reproduce, distribute, transmit, make derivative works of, publicly display, and publicly display any contents and other materials (including, without limitation, ideas for new or better goods and services included therein) you post to any public sections of the Site (such as bulletin boards, forums, and newsgroups) or through e-mail (enter e-mail address) by any means and in any media now known or later invented.

 

7.6 MyComputerWorks & Macrehab’s unique trademarks or service marks apply to any publications, goods, information, and services mentioned herein or on the site. Other business and product names featured on the Site may be trademarks of their respective owners.

 

7.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

 

Updating of the Terms and Conditions

8.1 We reserve the rights to change, adjust, add, insert or remove parts or the whole of the Terms and Conditions periodically. Anything adjusted to the Terms and Conditions will become effective after the adjustment has been published and made public on this Website. It is your responsibility to check these Terms and Conditions from time to time at the Website for modifications and adjustments. Your continued use of this Website following the publishing of modifications and adjustments will be considered as your explicit acceptance to adhere to these Terms and Conditions, including such modifications and adjustments.

 

Last update: 12/08/2021

MyComputerWorks & Macrehab